Jobs Xcel Energy – Operations Center Manager

Website Xcel Energy

Job Description:

The IT Operations Manager is responsible for operational IT services and corresponding SLAs pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems.

Job Responsibilities:

  • Leadership: Lead and manage the performance and development of staff.
  • Lead priorities and manage work performance of staff and managed contractors.
  • Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
    Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities.
  • Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
  • Operations Management: Maintain and enforce support procedures.
  • Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions.
  • Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution.
  • Forecast and manage expenses to budget.

Job Requirements:

  • Excellent communication skills, effective with varying organizational levels and skill sets.
  • Seven years of related functional experience.
  • Demonstrated experience effectively managing system or equipment change deployment.
  • Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
  • Strong time management skills, technical aptitude and analytical abilities.
  • Able to work in accordance with service operation schedules.
  • Experience in the use of system monitoring tools.
  • Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
  • Proficient experience and knowledge of the OSI Model.
  • Four years of prior people leadership experience.

Job Details:

Company: Xcel Energy

Vacancy Type: Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

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