Jumeirah Group Careers – Front Office Executive

Website Jumeirah Group

Job Description:

An opportunity has arisen for a Guest Service Executive to join in Front Office Department in Jumeirah at Saadiyat Island Resort.

Job Responsibilities:

  • Take payment from guests on departure and close their bills correctly.
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
  • Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
  • Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
  • Be efficient in assisting guests throughout their stay with any requirements.
  • Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
  • Neatly file registration cards of departed guests by date and in alphabetical order.
  • Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
  • File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
  • Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
  • Sell rooms to walk-in guests at the maximum rate possible.

Job Requirements:

  • Excellent English communication skills
  • Secondary school certificate/diploma or degree in hospitality management
  • Good knowledge in OPERA (PMS) or (OPERA CLOUD) is essential
  • A minimum of 1 year as a receptionest or in similar role in a 5 star hotel reception.
  • Outgoing personality with ability to communicate with guests and colleagues
  • Additional language is an added value
  • Proficient in MS Office applications

Job Details:

Company: Jumeirah Group

Vacancy Type: Temporary

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

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