Website Jumeirah Group
Job Description:
An opportunity has arisen for a Guest Service Executive to join in Front Office Department in Jumeirah at Saadiyat Island Resort.
Job Responsibilities:
- Take payment from guests on departure and close their bills correctly.
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
- Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
- Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
- Be efficient in assisting guests throughout their stay with any requirements.
- Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
- Neatly file registration cards of departed guests by date and in alphabetical order.
- Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
- File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
- Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
- Sell rooms to walk-in guests at the maximum rate possible.
Job Requirements:
- Excellent English communication skills
- Secondary school certificate/diploma or degree in hospitality management
- Good knowledge in OPERA (PMS) or (OPERA CLOUD) is essential
- A minimum of 1 year as a receptionest or in similar role in a 5 star hotel reception.
- Outgoing personality with ability to communicate with guests and colleagues
- Additional language is an added value
- Proficient in MS Office applications
Job Details:
Company: Jumeirah Group
Vacancy Type: Temporary
Job Location: Abu Dhabi, UAE
Application Deadline: N/A
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