LFG Careers – Account Management Support

Website Lincoln Financial

Job Description:

As an Account Management Support Representative for Group Benefits, you will perform a variety of support activities and high volume, ongoing maintenance to client accounts for Account Managers within the 500-999 lives space. You will also respond to account management inquiries and provide timely resolution of issues.

Job Responsibilities:

  • You will establish strong working relationships with account managers while providing them support and lift to their daily duties for their customer needs.
  • You will perform a diverse range of tasks/transactions while switching between multiple systems at one time
  • You will assist in the preparation for on-site client activities, including the preparation of summaries tailored to client specific plan design and rates.
  • You will provide service to internal/external stakeholders, recognizing what needs to be done to meet Account Manager and customer needs while demonstrating flexibility.
  • You will identify, recommend and champions process improvements and organizational initiatives to positively influence the team and quality.
  • You will research, respond and resolve account management inquiries independently meeting departmental quality and production standard while providing accurate information in a timely manner for the clients and Account Managers.

Job Requirements:

  • Ability to work in a fast-paced environment with the ability to adapt as needed
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to maneuver through multiple systems
  • 3 – 5+ Years of client/customer and/or account management support experience directly aligned to the specific duties of this role, or for candidates with an Associate degree or above, 0-1 year of experience stated above
  • High School Diploma or GED
  • Ability to communicate effectively (verbal/written)
  • Comfortable working on a variety of routine tasks

Job Details:

Company: Lincoln Financial

Vacancy Type: Full Time

Job Location: Omaha, NE, US

Application Deadline: N/A

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