LFG Jobs – E-Communications Product Manager

Website Lincoln Financial

Job Description:

As a member of the Group Protection Customer Experience team, this individual will play a critical role in improving digital experiences and shaping the organization’s e-communication program. This is an opportunity to leverage forward thinking, analytical, influencing, and agile skills as part of a digitally-focused team.

Job Responsibilities:

  • Provides subject matter expertise to clarify stories and development requirements
  • Provides direction and collaborates effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality, and risk of owned initiatives
  • Leverages data to influence and measure the overall adoption strategy to ensure deliverables, ROI, and key objectives are met
  • Proposes solutions to stated business problems, assesses alternative solutions and identifies gaps based on knowledge of the product and how customers use the product
  • Partners with a cross functional team of stakeholders to ensure business operational teams are informed of initiative and applicable business process changes are supported and implemented
  • Designs and delivers E-communications solutions to bring value to customers, in line with our CX strategy and organizational priorities
  • Makes compelling recommendations and sound business cases to address opportunities in our customer journeys
  • Utilizes customer-centric tools such as journey maps, personas, and Voice of the Customer feedback data
  • Writes features and partners with Product Owners and agile development teams to execute on the vision
  • Advises leadership and stakeholders across the organization about our customers’ needs, the opportunities to go paperless, and the agile approach to delivering value
  • Establishes KPIs to achieve stated goals

Job Requirements:

  • E-Communications Product Manager experience
  • 5+ Years of demonstrated experience in customer engagement, relationship, and/or customer experience directly related to the specific responsibilities of this position
  • Experience in Group Benefits
  • 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s)
  • Scaled Agile Experience

Job Details:

Company: Lincoln Financial

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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