Lincoln Financial Careers Near Me – End User Operations

Website Lincoln Financial

Job Description:

This position is responsible for the support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services. S/he troubleshoots and repairs computer systems and peripheral equipment.

Job Responsibilities:

  • Coordinates activities with service desk, managed service providers, and other IT teams when necessary.
  • Escalates technology problems when necessary, providing a consistent model for support across the enterprise.
  • Effectively works with PC imaging software such as SCCM.
  • Monitors their respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs.
  • Analyzes, troubleshoots and repairs a wide variety of PC problems related to hardware and software.
  • Processes level 1 incidents and service requests.

Job Requirements:

  • High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
  • 0-1+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required)
  • CompTIA A+ Certification

Job Details:

Company: Lincoln Financial

Vacancy Type: Full Time

Job Location: Omaha, NE, US

Application Deadline: N/A

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