Lincoln Financial Group Careers – File Support Coordinator

Job Description:

This role will provide support to clinical operations by requesting/retrieving medical records from health care providers and processing physician file preparation/assembly, records scan requests, and medical invoices for payment. They will follow-up with health care providers as needed to inquire on the status of records requests to ensure timely handling.

Job Responsibilities:

• Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
• Replies to all customer service inquiries/voicemails in accordance with department time service standards
• Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Meets or exceeds time service standards for records and/or referral requests
• Meets or exceeds all telephone service commitments and productivity standard for invoice handling as measured through observations/audits
• Documents all referrals and invoices accurately in administration system
• Meets or exceeds departmental quality and service standards.
• Completes additional work assignments as needed
• Completes all rush records requests same day in accordance with department time service standards
• Effectively manages assigned caseload and achieves department productivity goals

Job Requirements:

• Successfully completes regulatory and job training requirements.
• Demonstrates interpersonal skills with a collaborative style.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
• Ability to work with others in a team environment.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.

Job Details:

Company: Lincoln Financial

Vacancy Type: Full Time

Job Location: Dover, NH, US

Application Deadline: N/A

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