Lloyds Bank Careers – Inclusive Design Researcher

Website Lloyds

Job Description:

As a Senior Researcher in the ID team you’ll report into, and be supported by, the Head of Inclusive Design. You’ll work closely with a number of different teams and partners across CXD and the wider Group, thinking strategically about key questions in delivering more inclusive outcomes for customers.

Job Responsibilities:

  • Synthesising insights in an impactful and practicable manner to generate a shared understanding of user needs and opportunities
  • Bringing a collaborative attitude to work closely and quickly with a multi-disciplinary team.
  • Driving forward the Inclusive Customer strategy for LBG
  • Creating research roadmaps to both shorter term and strategic direction
  • Understanding when to use qualitative and quantitative research
  • Using your experience with a broad range of research techniques and analysis
  • Building trusted relationships with key partners and influence effectively
  • Coaching researchers, designers and other colleagues to value Inclusive Design

Job Requirements:

  • Deep understanding of the needs of vulnerable customers across the financial services sector, through lived experience or deep research experience
  • Authentic and credible Inclusive design advocate and communicator; articulate about inclusion and able to share the Inclusive design story simply, with reference to both people-centric and business benefits.
  • Empathetic and engaging; you enjoy building relationships and finding opportunities to bring people together. This will be key to building engagement across the business.
  • An early adopter who can introduce and adapt new technologies, to Lloyds, from the wider industry whilst bringing those around you on the journey.

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: Bristol, England, United Kingdom

Application Deadline: N/A

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