Lloyds Banking Group Careers – Workplace Service Manager

Website Lloyds

Job Description:

We’re looking for individuals who embrace a culture of continuous change & improvement and who can help us on our journey towards a modern digital workplace. You’ll challenge the existing processes and ways of working, with a view to eliminating waste; seeking to boost the colleague user experience.

Job Responsibilities:

  • Responsible to meet overall customer satisfaction metrics.
  • Ensuring delivery of Services with customer satisfaction and with meeting/Exceeding Service levels.
  • SLA and Management reporting focus to Enhance operational efficiencies
  • Accountable for identifying process improvements.

Job Requirements:

  • Ability to identify the service improvement opportunities along with cost optimization and improvement in resource productivity.
  • Exceptional Customer service skills and client focus, with a proven track record.
  • Strong analytical, problem solving & interpersonal abilities. Possess a flexible & detail oriented approach.
  • Excellent communication skills, and building good relationships is fundamental to the delivery of services.
  • Extensive ITSM experience with focus on reporting & dashboarding in a Colleague Digital workplace environment.

Job Details:

Company: Lloyds

Vacancy Type: Full Time

Job Location: Leeds, England, United Kingdom

Application Deadline: N/A

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