
Website Lloyds
Job Description:
Permanent IT Desktop Engineer to work in the New York Office of Lloyds Bank. We require a highly experienced individual with the most critical asset being exemplary customer service. The IT Desktop Engineer role is a combination of three, traditionally separate, roles: Desktop Support, and Trade Floor Support, Service Request/Helpdesk
Job Responsibilities:
- Supporting business cores hours of 7am to 6pm Monday – Friday, Rotated shifts on monthly bases
- Log and track all users incidents and request using ITSM system (Footprints)
- MS Exchange Administration : creating accounts, mailboxes, distribution lists, secondary mailboxes
- Market data services (Bloomberg/TOMS, Reuters, FX Trading system portals, Refinitiv / Reuters FXT, and Deal Tracker Servers etc.) including experience in understanding the related straight through process technologies
- Identify and resolve support issues – Desk side and remote support (Bank Assets and BOYD), Citrix, RSA and VPN
- Manage Users and Computers through Native and Azure Active Directory experience in the cloud
- Adhere to established departmental operational policies and procedures
- IPC Unigy Turrets experience: trader phone knowledge and Nice NTR Voice recording ( CISCO and Unigy)
- SCCM Application package and deployment (Intune)
- Setup and deploy new workstations and deploy applications via SCCM
- Cisco Call Manager phones – setting up lines, users, conference rooms, AV
- Supporting Windows 7 and 10, MS Office 2013/2016, Active Directory, etc.
- VB Scripting, Power shell languages (Preferable)
- High sense of urgency is need as candidate will be supporting Trading Floor environment
Job Requirements:
- Relationship management skills to build partnerships with business leaders and with other departments
- Proven ability to work well in a fast-paced, team environment
- Proven analytical ability and attention to detail
- Strong verbal and written communication skills
- Bachelor’s degree in Computer Science, User Information Systems or related discipline with at least five (5) years of experience or Equivalent work experience
- The ability to prioritize conflicting demands
- Proficient in the understanding of ITIL framework
- Self-motivated and ability to work within stringent timeframes
- Strong Team Player
Job Details:
Company: Lloyds
Vacancy Type: Full Time
Job Location: New York, NY, US
Application Deadline: N/A
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