Macys Employment – Counter Manager

Website Macy’s

Job Description:

The Counter Manager is responsible to drive sales and service the customer. They are the brand authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise in a specific brand, they have a keen awareness of current trends, and effectively leads a team.

Job Responsibilities:

  • Connects the business priorities to the daily activities of all associates.
  • Clearly model behavior and articulate activities that support elevating the customer experience.
  • Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
  • Introduce customers to beauty products and build a rapport to identify hidden needs.
  • Has advanced authority and expertise in a specific brand.
  • Understand product strategies by Quarter/Season and provide clear direction to drive sales.
  • Understand how brand training, events and product strategies drive sales.
  • Build trust and foster teamwork across the entire Beauty department.
  • Review and analyze business performance – daily, weekly, monthly, seasonal, and annual sales results.
  • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
  • Be a product educator and beauty enthusiast.
  • Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
  • Leverage My Client. Provide outstanding service – whether that be in person, virtually or on the phone.
  • Self-motivated to stay current on brand related product knowledge and beauty trends.
  • Drive client acquisition through awareness and engagement in our Loyalty program.

Job Requirements:

  • Frequently lift/move up to 25lbs
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • 1-2 years direct experience
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • High School Diploma or equivalent required
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
  • Resourceful and able to adapt quickly to changing priorities
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Position requires prolonged periods of standing/walking around store or department

Job Details:

Company: Macy’s

Vacancy Type: Full Time

Job Location: Paramus, NJ, US

Application Deadline: N/A

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