Marriott Hotels Vacancies 2023 – Switchboard Operator

Website Marriott International

Job Description:

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received.

Job Responsibilities:

  • Activate/deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line.
  • Test communications equipment to ensure it works properly.
  • Respond to special requests from guests with unique needs.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Dispatch bell staff or valet staff as needed.

Job Details:

Company: Marriott International

Vacancy Type: Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

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