Medi Clinic Vacancies Near Me – Quality Assurance Controller

Website Mediclinic

Job Description:

Mediclinic Southern Africa is a wholly-owned subsidiary of the international private healthcare group Mediclinic International PLC, listed on the London Stock Exchange (LSE) with a secondary listing on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX).

Job Responsibilities:

  • Maintain a comprehensive working knowledge of policies, procedure, and benefits across all product lines
  • Development of training materials and programmes
  • Seeked profile:National Relay Services Quality Assurance Controller
  • Emergency contact centre operations

Job Requirements:

  • Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date
  • Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved
  • Contact Centre related qualification , Adult Education related qualification
  • Support the Contact Centre coordinator team and Contact Centre operations
  • Grade 12
  • 4 Years Contact Centre, 1 Year Contact Centre training or coaching
  • Coaching and quality improvement
  • Knowledge of Emergency Services
  • 4 Years Emergency Contact Centre, 2 Years Contact Centre training

Job Details:

Company: Mediclinic

Vacancy Type: Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

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