Merrill Lynch Internship – Business Control Specialist – Newark

Website Merrill Lynch

Job Description:

Perform an independent post-close quality case review of Regulatory Complaint Operations closed cases to ensure adherence to applicable Regulatory Complaints, Complaint Handling and Call-Monitoring policies, standards, and procedures.

Job Requirements:

  • Subject Matter Expert with 2-5 years of QA experience
  • Prior Quality Analyst experience within Regulatory Complaints
  • Demonstrates the ability to effectively partner with peers and leaders, and the ability to build rapport with associates across multiple teams
  • Excellent verbal and written communication skills
  • Excellent knowledge of various laws, rules and regulations
  • Ability to work independently, supporting a team of leaders and adjusting priorities as necessary
  • Intermediate/Advanced Microsoft PowerPoint experience.
  • Prior work experience within Regulatory Complaints
  • Intermediate/Advanced Microsoft Excel experience.
  • Experience in trend/root cause analysis
  • Extensive Card/Deposit product knowledge

Job Details:

Company: Merrill Lynch

Vacancy Type: Full Time

Job Location: Newark, Delaware, US

Application Deadline: N/A

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