Merrill Lynch Jobs – Services Consultant

Website Merrill Lynch

Job Description:

The Consultant must be a demonstrated self-starter with an excellent track record of success in their current environment. They must also be a strong, decisive, customer service focused professional who can assess needs quickly and offer solutions to reasonably accommodate applicants and employees while mitigating risk to the Bank.

Job Responsibilities:

  • Engage the employee’s manager to understand business requirements and discuss workplace accommodations on behalf of the employee
  • Analyze medical documentation to assess an employee’s accommodation needs
  • Influence managers, senior leaders, and HR partners on potential risks for accommodations requests
  • Partner with Legal, Employee Relations, Worker’s Compensation, MetLife, Sedgwick and HR Managers to review accommodations requests
  • Engage with employees to understand accommodation needs in the workplace
  • Mitigate risk by identifying inconsistent accommodation practices
  • Contact medical providers for additional information regarding an employee’s medical restrictions

Job Requirements:

  • Ability to navigate numerous variables (including employee needs, line of business/partner considerations, and risks) and creatively problem-solve based on information on hand
  • Excellent verbal and written communication skills – must be able to understand and explain complex topics to people in clear, concise and understandable terms
  • Excellent typing skills and computer proficiency, including the ability to talk, type and navigate multiple systems simultaneously
  • Exceptional customer service with proven ability to demonstrate care, empathy, patience and listening skills
  • Proven experience in researching, documenting, and escalating issues as required
  • Desire to continuously improve experiences for our clients
  • Ability to navigate a conversation in a confident manner geared towards resolution and accurate data collection/confirmation (asking closed-ended questions in an empathetic way)
  • Working knowledge of the Americans with Disabilities Act, FMLA, and state disability laws
  • 3-5 years of Employee Relations and/or Human Resources client facing experience with focus on customer service
  • Ability to multi-task in a high performing environment while focusing on attention to detail
  • Highly organized, accuracy driven, proactive work ethic to ensure consistency of data entry and appropriate urgency to sensitive situations

Job Details:

Company: Merrill Lynch

Vacancy Type: Full Time

Job Location: Atlanta, Georgia, US

Application Deadline: N/A

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