Metro Pcs Careers – Mobile Associate

Website MetroPCS

Job Description:

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

Job Responsibilities:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity and compassion.
  • Support team initiatives and create an inclusive environment
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  • Successfully identify and handoff small business leads.

Job Requirements:

  • Effective at balancing customer needs and performance goals. Req
  • At least 18 years of age
  • 6 months of customer service and/or sales experience, Retail environment preferred. Req
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! Req
  • Legally authorized to work in the United States
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. Req
  • High School Diploma/GED Req
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Req

Job Details:

Company: MetroPCS

Vacancy Type: Full Time

Job Location: Sunrise, FL, US

Application Deadline: N/A

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