Metropcs Employment – Customer Service

Website MetroPCS

Job Description:

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!

Job Responsibilities:

  • Support team initiatives and create an inclusive environment.
  • We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience
  • Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do.
  • We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans
  • Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements
  • Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it
  • Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve

Job Requirements:

  • Interested in building a relationship with the customer – it feels good to know they aren’t just another customer!
  • You are available to work any shift, including nights and especially weekends
  • Eager to introduce customers to new products and services that match their specific needs
  • Ability to work as part of a team to achieve individual and team results
  • Passion for care and the ability to listen, problem solve and deliver great solutions
  • Tech savvy and have a passion for mobile devices and/or technology
  • You know how to balance multiple tasks at the same time
  • Sales oriented with an obsession to connecting customers to the things they love
  • You’re a pro on the computer

Job Details:

Company: MetroPCS

Vacancy Type: Full Time

Job Location:  Tampa, FL, US

Application Deadline: N/A

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