Metropcs Employment – Sr Customer Experience Manager

Website MetroPCS

Job Description:

The Customer Service Operations Support team has recognized a need for end-to-end management of both functional products and service programs delivered across our customer touch points. Product launches, service programs, and operational initiatives require execution ownership to ensure optimal overall customer experience through frontline delivery.

Job Responsibilities:

  • Oversee the execution of analysis and resolution of product issues impacting customers and employees
  • Build key relationships with internal/external business partners
  • Provide coaching, feedback, project guidance to other team members
  • Guides team to proactively find customer experience opportunities and owns subsequent solutions that ensure seamless post launch support of new products & services
  • Prepare departmental communications and provide status for key projects and metrics
  • Oversees teams and/or manages the execution of creating business process mapping and documentation
  • Oversee and direct departmental strategy and roadmap and represent needs at leadership meetings

Job Requirements:

  • Analytics Req
  • 2-4 years Leadership experience. Req
  • Customer Service Req
  • 2-4 years Analytical experience. Req
  • 2-4 years Analytical experience. Pref
  • Bachelor’s Degree Business or Technical
  • At least 18 years of age
  • 2-4 years Wireless experience. Pref
  • Leadership Req
  • 2-4 years Wireless experience. Req
  • 4-7 years Leadership experience. Pref
  • Project Management Pref
  • Wireless Pref
  • Legally authorized to work in the United States
  • 2-4 years Project management experience. Pref

Job Details:

Company: MetroPCS

Vacancy Type: Full Time

Job Location: Bellevue, WA, US

Application Deadline: N/A

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