Metropcs Jobs – Implementation Manager

Website MetroPCS

Job Description:

Implementation Manager role will be to develop, deliver and manage implementation program plans including transition management, customer education on wireless service and equipment, billing options and other T-Mobile capabilities.

Job Responsibilities:

  • Interface with client’s designated Program Administrator to provide service solutions that meet customer needs in all core Implementation (and support) competencies: Implementation, billing and expense management, customer education on service and equipment, collections, technical troubleshooting, etc.
  • Lead/Manage device programming and kitting process in the cost-effective manner possible. This includes application loading, custom configuration, operational testing, MDM software client download, packaging and shipping.
  • Provide customers with regular status updates during the assigned implementation period through use of tracking tools and by facilitating weekly/monthly customer transition calls to keep customers informed of all changes and requests.
  • Create and deliver customer-specific training for end-users and key customer personnel to ensure most effective implementation possible.
  • Balance face-to-face customer interaction with work in T-Mobile’s facilities.
  • Introduce and engage in-life support resources to ensure 100% customer satisfaction.

Job Requirements:

  • 4-7 Years: Business Experience Including Prior Project Management and/or Customer Account Management In Either Customer Service Or Sales.
  • High School Diploma or GED
  • Project Management: Superior Program And Project Management Skills And Ability To Organize And Lead All Facets Of A Project/Team (Including Building Detailed And Complex End To End Project Plans).
  • Legally authorized to work in the United States
  • Telecommunications Experience.
  • Bachelor’s Degree
  • Ensure effective and seamless customer transition to in-life support.
  • Wireless Technologies: Demonstrated (SME) Knowledge Of Solutions, Technologies And Operating Systems (General Wireless Knowledge, Sync-Up, iOS, Android, MDM, Etc.).
  • At least 18 years of age
  • MS Office Suite: Demonstrated Proficiency In T-Mobile Systems, Processes, Policies, Etc. (Including Excel And PowerPoint).
  • Establish documented process for in-life support and escalation paths, and follow-up with customer to ensure that T-Mobile has satisfactorily delivered on commitments.
  • Program Management: Ability To Build Strong Cross-Functional Partnerships And Leverage Internal And External Resources In Order To Move
  • Programs And Projects Thru Completion.
  • Communication: Demonstrated Communication, Presentation And Interpersonal Skills And Ability To Articulate T-Mobile’s Implementation Value Proposition.
  • Conduct a minimum of three follow-up customer “touches” within 90 days of implementation completion.
  • Organization: Strong Organizational And Time Management Skills With Ability To Manage Highly Complex and/or Critical Customer Issues In
  • A Time-Sensitive, High-Pressure Environment.

Job Details:

Company: MetroPCS

Vacancy Type: Full Time

Job Location:  Norton, MA, US

Application Deadline: N/A

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