Website Ministry of Justice
Job Description:
The Product Manager will coordinate the operation, support, maintenance and improvement of the digital/technology parts of an end-to-end service delivered by HMCTS to its users. Evolving from the Product Manager role in the teams that develop our new digital products, the role will be the central point of expertise that operates and keeps developing the product and the service it delivers.
Job Responsibilities:
- Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners;
- Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer;
- Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively;
- Development, delivery and operation of digital services, technology and ICT.
- Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external;
- Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed;
- Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to HMCTS users;
- Prepare and maintain analysis and knowledge to understand user needs for their product;
- Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands;
Job Requirements:
- Experience in supplier management
- An understanding of risks and delivery of ongoing changes;
- Knowledge or experience of data analysis;
- Previous experience of improving systems and structures to deliver with more streamlined resources;
- Previous experience/knowledge of software development and product management
- Experience of managing teams and stakeholders to set priorities, goals, objectives and timescales;
Job Details:
Company: Ministry of Justice
Vacancy Type: Part Time
Job Location: London, England, UK
Application Deadline: N/A
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