Career at Nedbank In Cape Town – Client Engagement Officer

Website Nedbank

Job Description:

To assist estate administrator by supporting the administration process of an estate and doing office administrationin order to enable the achievement of financial targets as per business strategy.

Job Responsibilities:

  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
  • Manage work obstacles by seeking solutions; taking corrective action and escalating when required.
  • Build and maintain relationships with external stakeholders by providing the necessary information.
  • Complete daily tasks by complying to policies; processes and relevant legislation.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
  • Utilise resources within target levels by limiting stationary use and personal telephone/internet use.
  • Complete documentation required for the estate administration to clients’ needs.
  • Complete allocated tasks by prioritizing tasks and adhering to set timeframes.
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Meet turn-around times by building and maintaining relationships with internal stakeholders through sharing information and giving and receiving feedback.
  • Mitigate risk by reporting deviations from policies; procedures and standards.

Job Requirements:

  • Behavioural Competencies
  • Data analysis
  • Business writing
  • Matric / Grade 12 / National Senior Certificate
  • Building Customer Loyalty
  • Microsoft Office
  • 1-2 years experience in administering deceased estates
  • Relevant regulatory knowledge
  • Administrative procedures and systems

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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