Careers at Qatar Airways 2023 – Customer Services Agent

Job Description:

We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Johannesburg, South Africa as Senior Cargo Customer Services Agent

Job Responsibilities:

• Coordinate service recovery to protect customer experience
• Coordinate with all region’ stations and GSAs to ensure they input accurate data
• Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers
• Coordination with GHA, internal departments to ensure irregular codes are correctly inserted in the airline system
• Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system

Job Requirements:

• Relevant vocational or trade qualification
• Command of English language
• Marketing / Communication studies
• 2 years’ relevant experience
• Knowledge of IATA Class billing system

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here