Careers at Qatar Airways 2023 – Customer Services Agent

Website Qatar Airways

Job Description:

We are pleased to announce an incredibly exciting opportunity to join our Cargo team in Johannesburg, South Africa as Senior Cargo Customer Services Agent

Job Responsibilities:

  • Coordinate service recovery to protect customer experience
  • Coordinate with all region’ stations and GSAs to ensure they input accurate data
  • Ensure that notifications are sent officially on cargo arrival information to freight forwarders/ agents/ direct customers
  • Coordination with GHA, internal departments to ensure irregular codes are correctly inserted in the airline system
  • Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system

Job Requirements:

  • Relevant vocational or trade qualification
  • Command of English language
  • Marketing / Communication studies
  • 2 years’ relevant experience
  • Knowledge of IATA Class billing system

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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