Careers at Sanlam 2023 – Operations Service Lead

Website Sanlam

Job Description:

The purpose of this role is to ensure optimal service management across a conglomerate of partner call centers. Manage, oversee, and optimize all member service interactions in Sanlam Reality, including process service measures, member complaints, and training efforts.

Job Responsibilities:

  • Goal-orientated and overcome challenges
  • Think on your feet
  • Understand what is required to transition a company to be leading edge in customer service experiences
  • Positive mind-set with the ability to create and implement change
  • Strong analytical and numerical ability

Job Requirements:

  • Problem solving thinker
  • Decision making
  • Exposure to client call center environment
  • Communication skills
  • Maintaining relationships
  • 4-5 years applicable experience (preferable in a distributed customer servicing environment)
  • Can do attitude
  • Exposure in training of back-end servicing
  • National Senior Certificate
  • Action/ Results orientation and Quality Orientation

Job Details:

Company: Sanlam

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, SA

Application Deadline: N/A

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