Website Sanofi
Job Description:
Responds to all customer queries promptly either from own knowledge, departmental information or referring to relevant information source
Job Responsibilities:
- Manage the pricing claims for Export, State, FMCG and private customers received from Distributor. Completion of necessary Medikredit & DOH (Department of Health) documents for new product launches.
- Ensures that Distributor pricing database is updated for all pricing adjustments, including SEP, bonus deals. Confirms Distibutor Pharma pricing audit reports and retains for audit purposes
- Maintains information files to ensure that all information is correct in terms of the reg. certificates, package inserts, product packaging samples, product information related to dimensions & codes, etc. are available when required,
- Analysing following reporting:
- Liaises with Distributor staff at all levels to ensure that a high level of customer service is maintained
- Managing returns for retail & FMCG as per SOP and maintain Returns tracker
- Undelivered report for revenue recognition at month end
Job Requirements:
- Develops skills, trains, and enables learning on the job
- Sets ambitious objectives while knowing how to take risks
- Knowledge of FMCG / pharmaceutical environment would be advantageous
- Tertiary qualification
- Matric
- Develops innovative ways to simplify / streamline ways of doing things
- Minimum 2 years in customer service / relations function (preferably Pharmaceutical)
- Makes decisions & drives necessary changes for performance
- Acknowledges the right to experiment and make mistakes
Job Details:
Company: Sanofi
Vacancy Type: Full Time
Job Location: Midrand, Gauteng, SA
Application Deadline: N/A
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