Website South African National Parks - SANParks

Job Description:

To receive, and handle telephone calls and telephonic enquiries and where specified, relay telephone messages timeously.

Job Responsibilities:

To ensure outstanding monies are collected and processed according to company policy
To assist guests with amendments to reservations and special requests
To adhere to company dress code and protocol
To coordinate guests’ requests and complaints and handle efficiently
To raise any extra charges that a guest might incur
To inform guests of facilities in the camp and upsell on activities
To perform general administration at the Reception area
To receive guests in a friendly manner and process the computerised guest reservation through the check-in and check-out process

Roomseeker knowledge will be an added advantage
Previous front office experience
A 3-year Tourism diploma or equivalent qualification
Proficiency in English
Good telephone, people and administration skills as well as sound interpersonal skills
Computer literacy with a working knowledge of Microsoft Word and Excel

Company: South African National Parks – SANParks

Vacancy Type: Full Time

Job Location: Mbombela, Mpumalanga, SA

Application Deadline: N/A

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