Santam Vacancies in Bellville – Senior Business Analyst

Website Santam Insurance

Job Description:

Santam has a career opportunity for a Business Analyst in our Business Process Optimisation (BPO) team who will be based in Cape Town or Johannesburg. The BPO team provides Customer Engagement Solutions (Microsoft Dynamics 365), Process Improvement (Lean Six Sigma and Simulation).

Job Responsibilities:

  • Stay current on industry practices and trends in the short term insurance and financial services in general and contribute innovative ideas for the use of technology and improvement of processes
  • Administration, planning and organizing of work to ensure successful and on time delivery
  • Analyse and decompose relevant business processes and understand the impact on business
  • Assist with conceptualization, proposal of solution and business case development
  • Provide support to and collaborate with project management, change management, training, design, development and testing competencies
  • Consult with business units to identify business problems and opportunities through the data analysis, observation and investigation
  • Align project outcomes with business strategy and solution governance
  • On ad-hoc basis, investigate production incidents and change requests to identify solutions and work with development teams to implement solutions
  • Align with D365 Consultant and Business Architect on proposed solutions
  • Elicit, analyse, document and maintain business requirements and functional specifications

Job Requirements:

  • Business Analyst Certification is mandatory with 5 years’ experience
  • Experience with working in an agile environment e.g., scrum at scale, managing product backlogs and writing user stories is essential
  • Experience in Business Process Improvement methodologies like Lean Six Sigma, Process/ Operational Excellence, Simulation advantageous
  • Proven track record of workshop facilitation and communication with stakeholders both internal and external and at different levels of the organization is mandatory
  • Knowledge of Contact Centre operations is advantageous
  • Experience in the financial services or short term insurance industry is advantageous
  • Understand the use of process modeling methodologies and tools
  • Knowledge of Microsoft Dynamics 365 platform is advantageous

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, SA

Application Deadline: N/A

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