Website Santam Insurance
Job Description:
The Claims Service Consultant (CSC) for Field Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel
Job Responsibilities:
- Responsible to get all the information pertaining to the claim in order for the field assessor to complete the quantum and the merit.
- Ensures that the claim is handled efficiently.
- Effectively maintains oversight of all relevant claims tasks and manages the claims handling process to achieve timely settlement and to minimise leakage
- Responsible for the execution on the settlement decision from the field assessor by finalizing the settlement with the insured/broker after the assessor have confirmed the outcome of the merit and quantum.
- The Claims Service Consultant is responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
- Accountable for all claim interactions directly with the client/broker.
- Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.
- Ensure that the assessor’s settlement instruction is processed and expedited.
Job Requirements:
- Must be able to prioritise tasks and meet deadlines
- Matric Certificate
- Good communication skills, both verbal and written
- Insurance related qualification (NQF Level 4 and up)
- 2-3 years’ claims experience
- Must be able to cope in a pressurised environment
- Personal Lines – all policy sections (including buildings)
- Must have experience dealing with high net-worth individuals
Job Details:
Company: Santam Insurance
Vacancy Type: Full Time
Job Location: Bellville, Western Cape, SA
Application Deadline: N/A
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