Website Serco
Job Description:
Accountable for the end to end solution including Business, Operations, Technology, Commercial and Stakeholder work streams. Working closely with the Bid Lead to own the development of the solution for each bid or project – managing the delivery of the solution.
Job Responsibilities:
- Ensures that the proposed solutions are aligned with Serco policies, standards and guidelines and have achieved delivery and technical assurance prior to submission to the customer
- Understand what represents best of breed from a service provider in the given sector.
- Understand the clients industry and gains an appreciation of the business drivers, constraints and challenges in that vertical market
- Fully understands the client business, functional and non-functional requirements.
- Develop the overall vision and high level design for the project / programme and ensure this is effectively communicated to the various stakeholders.
- Ensure a full understanding of the pricing approach, working with the finance and commercial leads
- Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution.
- Owns, manages and leads the solution and solution team to develop an end to end solution which is in line with the agreed strategy; meets the customers business objectives/requirements and achieves the required affordability target
- Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users needs and the customer’s objectives
- Be pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions.
- Build an understanding of the market and bid opportunity to develop a tailored solution
- Re-utilise existing Serco capabilities wherever appropriate
- Work closely with technical leads to ensure development of appropriate systems/ICT for the solution
- Design solutions which offer lean and effective processes
- Understand and support the Serco business lifecycle and bid process
- Review current services, synergies with other Serco contracts, identify improvements, research trends, adopt good practice and assessing costs, etc.
Job Requirements:
- Thrive in high pressure, complex, changing environments with insufficient information
- Ability to maintain and improve high quality standards
- Strong interpersonal skills
- Able to deal with ambiguity, and find solutions to problems that meet the customers’ needs
- To be an active member of the professional services community, sharing knowledge and experience for the benefit of all
- Influential in the organisation with an adaptable and flexible approach to team engagement
- The ability and desire to quickly realise the functions, capabilities and benefits of new business solutions and technologies and their benefits
- To keep skills up-to-date both in terms of Serco’s capability demands and the industry
- A broad knowledge of business architecture along with extensive knowledge and experience of developing information systems across a wide range of technologies and platforms, including experience of design/architecture on large transformational programmes is essential.
- Ability to self-manage and prioritise tasks and meet deadlines and an ability to communicate at all levels of the business and customer
- Adaptable and responsive to change
- Delivering programmes to time, cost and quality
- Ability to explain complex technical and operational concepts in simple business language
Job Details:
Company: Serco
Vacancy Type: Full Time
Job Location: England, United Kingdom
Application Deadline: N/A
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