Sherwin Williams Hiring – Technical Service Representative

Job Description:

The Technical Services Representative – Field (TSR-Field) Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers’ technical or scientific questions regarding product or service and operation or maintenance including application and equipment.

Job Responsibilities:

• Help achieve or exceed profitability goals.
• Maintain contact with laboratory on current technical issues.
• Evaluate product complaints and decide best way to resolve problem.
• Conduct technical training seminars at customers’ facilities.
• Help increase gallon growth.
• Ensure products being used by customers meet expectations
• Communicate competitive information, new products and selling issues to Division Sales Management.
• Assist customers in preparing coatings specifications to meet product applications.
• Help achieve or exceed sales goals.
• Ensure customer quality and service expectations are met.
• Maintain expertise in equipment use and surface preparation.
• Assist customers with product inventory control/re-ordering.
• Advise customers of product line changes and improvements.
• Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
• Manage product test runs at designated customer facilities.
• Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
• Assist with equipment installations and various line or equipment modifications/adjustments.
• Communicate extended product knowledge in division Industrial segments.
• Shade product batches using intermix system/phoenix system.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Eliminate or reduce customer complaints.

Job Requirements:

• Bachelor degree in Science, Engineering or Metallurgical fields
• Experience in one or more of the following areas Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material
• Technical Service, metal substrate Pre-Treatment or Coatings Application
• 0-5 Years Technical Service Representative experience (or equivalent relevant experience)
• 0-5 Years of “meeting expectations” or better performance appraisals
• High School or GED equivalent
• Associate or Trade degree in Engineering or Field Technician areas

Job Details:

Company: Sherwin Williams

Vacancy Type: Full Time

Job Location: Lancaster, PA, US

Application Deadline: N/A

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