Jobs at SPAR 2023 – Fulfilment Manager

Website SPAR

Job Description:

The incumbent will be responsible for collaborating with fulfilment service providers and expected to be versed in various, relevant software systems and technologies. In addition, this resource will drive continuous improvement objectives to ensure ongoing and optimal process and procedure effectiveness in order to meet customer expectations and enhance the customer shopping experience.

Job Responsibilities:

  • Works with multiple service providers, utilising their software and tools to optimise store, last mile and fulfilment operations
  • Optimises last mile delivery by improving vendor relationships, performance targets and lead times
  • Documents all regulatory requirements across regions that influence operations, determining necessary requirements to ensure compliance
  • Oversees daily order fulfilment activities, including order processing, picking, packing, and shipping preparation
  • Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfilment to meet operational goals with service providers and regional operations teams.
  • Monitors agreed fulfilment KPIs and agrees improvement action plans with the SPAR2U Commercial and Systems team in alignment with key Regional SPAR2U role players
  • Compiles and submits data-backed and actionable updates to senior management to improve order fulfilment SLAs and vendor performance
  • Provides weekly reports on agreed, multiple fulfilment and performance KPIs
  • Evaluates transport assets, ensuring alignment to ‘the last mile’ as a comprehensive service strategy

Job Requirements:

  • At least 5 years’ experience in warehouse and fulfilment operations
  • Strong Business-to-Customer environment knowledge
  • Bachelor’s Degree in Commercial or related discipline
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.), inventory management systems, and warehouse management systems
  • eCommerce operational experience is an advantage

Job Details:

Company: SPAR

Vacancy Type: Full Time

Job Location: Pinetown, KwaZulu-Natal, SA

Application Deadline: N/A

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