Swissport Careers – Airside Team Leader

Website Swissport

Job Description:

To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Job Responsibilities:

  • Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
  • Resolve conflict and irregularities and take appropriate action
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
  • Maintain up-to-date manuals and documentation as required
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Ensure compliance with Swissports SOPs and policies
  • Supervise/allocate tasks including reporting absences and overtime.
  • Contribute/assist with local emergency plans
  • Plan and deploy resource to ensure rosters meet customer and operational requirements
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Responsible for maintenance of assigned equipment and materials
  • Build and maintain relationships with customers and Airport Authorities

Job Requirements:

  • Ability to travel to the airport at times where public transport is not available
  • Excellent oral and written communication skills
  • Ability to speak and understand the English language
  • Willingness to work in inclement weather
  • Able to work as part of a team in a challenging environment
  • Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
  • Experience of leading teams
  • Proficient in Microsoft Office
  • Previous experience working in an aviation environment is desired
  • Ability to follow processes and procedures and apply flexible approach when required
  • Excellent organisational and planning skills
  • Able to work in a manual environment and lift up to 32kg throughout a shift if required.

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: London, England, United Kingdom

Application Deadline: N/A

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