
Website Swissport
Job Description:
To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Job Responsibilities:
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
- Resolve conflict and irregularities and take appropriate action
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
- Maintain up-to-date manuals and documentation as required
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
- Ensure compliance with Swissports SOPs and policies
- Supervise/allocate tasks including reporting absences and overtime.
- Contribute/assist with local emergency plans
- Plan and deploy resource to ensure rosters meet customer and operational requirements
- Ensure maximum efficiency in the operation of inbound and outbound flights
- Responsible for maintenance of assigned equipment and materials
- Build and maintain relationships with customers and Airport Authorities
Job Requirements:
- Ability to travel to the airport at times where public transport is not available
- Excellent oral and written communication skills
- Ability to speak and understand the English language
- Willingness to work in inclement weather
- Able to work as part of a team in a challenging environment
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Experience of leading teams
- Proficient in Microsoft Office
- Previous experience working in an aviation environment is desired
- Ability to follow processes and procedures and apply flexible approach when required
- Excellent organisational and planning skills
- Able to work in a manual environment and lift up to 32kg throughout a shift if required.
Job Details:
Company: Swissport
Vacancy Type: Full Time
Job Location: London, England, United Kingdom
Application Deadline: N/A
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