Swissport Careers – Operations Manager

Website Swissport

Job Description:

To lead, plan and manage all operational activities associated with ground handling service in line with our procedures, policies and brand values.

Job Responsibilities:

  • Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers
  • Review new airline and vendor contracts as needed and follow up with appropriate action
  • Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
  • Review key performance indicators (KPI’s) and take necessary actions to meet needs
  • Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
  • Full responsibility for delivering effective services to our customers
  • Build and maintain relationships with key stakeholders (internal & external)
  • Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
  • Meet with customers on a regular basis to get feedback and monitor satisfaction levels
  • Prepare operating budgets, resources plans (manpower, equipment and facilities) and reports to deliver the organization strategy and plans

Job Requirements:

  • Open Availability
  • Reliability
  • Excellent Communication skills
  • Improvement skills
  • Customer focus and quality awareness
  • Minimum of 5 years experience within the industry
  • General Office operations skills
  • Ability to work in inclement weather
  • Bachelors Degree or higher

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

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