Swissport Hiring – Lounge Agent

Website Swissport

Job Description:

The Lounge Agent will take care of the operations related to the reception of passengers, the arrivals of flights, and the check-in process at the lounge. Presently looking for agents that are available in the morning shift from 3:30 am to 11:00 am on Thursdays, Fridays and Saturdays.

Job Responsibilities:

  • Provide to the passengers an exceptional level of customer service at all times
  • Responsible to restock shelves and coolers
  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained
  • Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers,and reservation changes
  • Answer phone calls and other duties assigned as directed by the Lounge Supervisor
  • Any other duties associated with the job classification
  • Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight

Job Requirements:

  • Experience as a passenger agent or equivalent experience in aviation field is an asset
  • Bilingual in French and English, spoken and written
  • Attentive to detail and numerate
  • Have Canadian citizenship or permanent resident status
  • Commitment to continuous improvement
  • High School diploma or GED equivalent
  • Flexible to work on various shifts 24/7 (days, evenings, nights, weekends, holidays)
  • Have at least 18 years old
  • Self motivated and able to work independently
  • Passionate about customer service and must have relevant work experience
  • Fully vaccinated for COVID-19

Job Details:

Company: Swissport

Vacancy Type: Part Time

Job Location: Montreal, QC, CA

Application Deadline: N/A

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