Swissport Hiring – Lounge Services Agent

Website Swissport

Job Description:

In ever crowded airports around the world, Aspire Lounges are a haven for guests looking for a comfortable seat, somewhere quiet, wholesome food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

Job Responsibilities:

  • Managing capacity at peak times to maximise the throughput of guests.
  • Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
  • Be available to respond to guest questions or comments using high levels of customer service.
  • Responsible for clearing and cleaning of tables when guests vacate.
  • Replenish stocks when needed.
  • Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
  • Replenish stock levels, working with the kitchen team to ensure all food is continually available and well presented.
  • Bid farewell to guests on their departure to optimise the chance of return custom.
  • Ensure the self-service area is presented in a professional and clean manner.
  • Ensure the bar area is presented in a professional and clean manner.
  • Maintain high levels of organisation and cleanliness within the lounge at all times.
  • Prepare and serve a range of alcoholic and non-alcoholic drinks and guide guests to the self-service food and drink options available.

Job Requirements:

  • Excellent communication skills, written and verbal.
  • Computer literate, including using payment machines and Microsoft office.
  • Background in hospitality or customer services with high levels of customer interaction.
  • Ability to work as part of a team or be self-motivated to complete tasks.
  • Ability to follow processes and procedures and to apply flexibility when required.
  • Good numerical skills with a keen eye for attention to detail.
  • Additional languages desirable.

Job Details:

Company: Swissport

Vacancy Type: Part Time

Job Location: Newcastle upon Tyne, England, United Kingdom

Application Deadline: N/A

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