Website Swissport
Job Description:
Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
Job Responsibilities:
- Support and identify training needs and where required train, coach and mentor the team
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
- Ensure available resources are used to the optimum level (monitor and control overtime payments)
- Create and maintain a progressive, open feedback culture by managing the performance of employees
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
- Strict implementation of Passenger Service budget
- Any other duties that may be required
- Ensure all safety and security processes and procedures are complied with at all times
Job Requirements:
- Excellent communication skills (written and verbal) in country specific language
- Planning and organizing skills
- Committment to continuous improvement
- High School diploma or GED equivalent
- A good understanding of all regualtory and recommended procedures that relate to the airport environment
- A proven ability to problem solving and decision making experience
- Leadership and people management skills
- Computer literate (Office Word, Excel, Powerpoint)
- Passionate about customer service and must have relevant work experience
Job Details:
Company: Swissport
Vacancy Type: Full Time
Job Location: Denver, CO, US
Application Deadline: N/A
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