Website Swissport
Job Description:
To lead, plan and manage all operational activities associated with cargo service handling in line with our procedures, policies and brand values.
Job Responsibilities:
- Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers
- Review key performance indicators (KPI’s) and take necessary actions to meet needs
- Meet with customers on a regular basis to get feedback and monitor satisfaction levels
- Full responsibility for delivering effective cargo services solutions to our customers
- Prepare operating budgets, resources plans (manpower, equipment and facilities) and reports to deliver the organization strategy and plans
- Build and maintain relationships with key stakeholders (internal & external)
- Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
- Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
- Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
- Review new airline and vendor contracts as needed and follow up with appropriate action
Job Requirements:
- General Office operations skills
- Ability to work in inclement weather
- Minimum of 5 years experience within the industry
- Improvement skills
- Open Availability
- Customer focus and quality awareness
- Bachelors Degree or higher
- Reliability
- Excellent Communication skills
Job Details:
Company: Swissport
Vacancy Type: Full Time
Job Location: Chicago, IL, US
Application Deadline: N/A
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