Swissport Jobs Near Me – Passenger Services Agent – Montreal

Website Swissport

Job Description:

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities:

  • Produce all required, work-related documentation
  • Make public address announcements as required
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Inspect and verify passenger documentation
  • Direct passengers through Customs, Immigration, and Quarantine, as required

Job Requirements:

  • Bilingual in French and English, spoken and written.
  • Have at least 18 years old.
  • Flexible to work on various shifts 24/7 (days, evenings, nights, weekends, holidays).
  • Have Canadian citizenship or permanent resident status.
  • Willingness to work in inclement weather.
  • Fully vaccinated for COVID-19.

Job Details:

Company: Swissport

Vacancy Type: Part Time

Job Location: Montreal, QC, CA

Application Deadline: N/A

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