Swissport Recruitment – Passenger Services Agent

Website Swissport

Job Description:

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. This position will be based on the airline’s schedule. Temporary Part Time until April 2021 (Seasonal). This will be part time to start with possibility of a permanent position.

Job Responsibilities:

  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Produce all required, work-related documentation
  • Inspect and verify passenger documentation
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Make public address announcements as required

Job Requirements:

  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather
  • Passionate about customer service and must have relevant work experience
  • Ability to follow processes and procedures and apply flexible approach when required
  • Commitment to continuous improvement
  • High School diploma or GED equivalent
  • MUST have a flexible schedule
  • Self motivated and able to work independently
  • Excellent communication skills (written and verbal) in country specific language
  • Attentive to detail and numerate
  • Additional languages desirable

Job Details:

Company: Swissport

Vacancy Type: Part Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

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