Website Tesla
Job Description:
The General Manager ensures the success of the site by overseeing all sales and service operations. In this role, you are responsible for leading cross-functional managers and establishing efficient, customer-centric processes to help Tesla accelerate the world’s transition to sustainable energy.
Job Responsibilities:
- Retains and develops top performers. Takes the time to understand individuals’ motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team’s potential.
- Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner. Collaborates effectively with Human Resources and appropriate partners.
- Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development.
- Has consistent 1:1s with reports and creates a culture of regular coaching and feedback.
- Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up.
- Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience.
- Owns the customer journey from end to end and continually strives to improve customer happiness.
Job Requirements:
- Bachelor’s Degree and/or equivalent experience leading an end-to-end customer-facing operation
- Relentless drive for excellence; provides recognition and feedback daily
- Multiplier who elevates the thinking and output of everyone around them, while also making them feel included and valued
- First-principles thinker who finds a creative path to solve previously unsolvable problems
- Ability to obtain appropriate state licensing, where applicable
- Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
- Experience leading large teams in a fast-paced environment
- Exceptional integrity through dedicated and ethical approach to sales and service operations
- Functional experience in roles supporting both Sales/acquisition of new customers and Service/support of existing customers
- Experience leading teams and managing a diverse group of roles and responsibilities
- Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
- People-first leader who prioritizes team development
Job Details:
Company: Tesla
Vacancy Type: Full Time
Job Location: New York, NY, US
Application Deadline: N/A
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