Tesla Internships – Technical Support Engineer

Website Tesla

Job Description:

Technical Support Engineer intern will provide support for industrial battery energy storage products. This primarily involves diagnosing and resolving equipment problems reported by Tesla’s customers and internal automated asset monitoring infrastructure. This is accomplished in connection with Tesla and 3rd party on-site field technicians. The internship also involves the remote commissioning of new equipment deployed to our customers, along with supporting site and product level quality issues.

Job Responsibilities:

  • Troubleshoot complex communication problems among inverters, energy meters, battery controllers, and central SCADA devices, often using only command-line tools such as NMAP, traceroute
  • Support continuous improvement of data processing techniques used by Tesla’s internal tools to evaluate performance and find malfunctions Requirements
  • Configure Tesla’s controller network settings as per customer’s requirements to enable communications with customer controller and any meters shared with customer
  • Troubleshoot complex electrical/electronic and control system problems with battery systems across different applications
  • Remotely update networking devices to resolve identified issues and restore operation to the system
  • Maintain and update the content and structure of Tesla’s customer and equipment databases
  • Support customers and field technicians working with Tesla’s Industrial Battery Products using remote diagnostic tools and troubleshooting
  • Investigate why an Industrial Battery System is not working as expected and establish the repair plan for the system
  • Report reoccurring quality problems to the product engineering and manufacturing teams
  • Remotely commission new Industrial Storage Systems for Tesla customers, including configuring them to customer’s specifications, updating the equipment’s software and firmware, and functionally testing the equipment
  • Develop a deep specialized knowledge of the proprietary tools developed by Tesla to monitor the Tesla fleet for issues
  • Review single line diagrams when troubleshooting Industrial Battery System site level issues

Job Requirements:

  • Strong debugging skills using debugging tools like Python debugger or JavaScript debugger and finding root cause analysis for the firmware update failure
  • Advanced knowledge of communication systems and protocols such as TCP/IP, including the tools available at the command line interface to troubleshoot network communication issues
  • Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power vs. energy etc.)
  • Ability to independently make decisions and solve problems with limited direction
  • Advanced skills with Microsoft Excel and/or professional statistical analysis software
  • Enthusiasm for green technology
  • Experience and proficiency with the Linux/UNIX programming environment
  • Can interpret complex electrical single line diagrams

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Fremont, CA, US

Application Deadline: N/A

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