Website Tiffany & Co.
Job Description:
The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability
Job Responsibilities:
- Elevate in store experience consistently delivering memorable moments.
- Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
- Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
- Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
- Capture data during client interactions to cultivate new and existing clients.
- Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
Job Requirements:
- A college/university degree.
- Proficient in Microsoft Word and Excel.
- Organized and detail oriented
- Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.
- Strong Analytical skills
- Flexibility to perform different tasks based on day-to-day business needs.
- Must have authorization to work in the United States or in the country where the position is based.
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
Job Details:
Company: Tiffany & Co.
Vacancy Type: Part Time
Job Location: Denver, CO, US
Application Deadline: N/A
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