Tiffany Jobs – IT Technical Support

Website Tiffany & Co.

Job Description:

Tiffany & Co. is seeking a Data & Analytics Support Lead to join our team. As part of our Data & Analytics team, the candidate will bring a successful track record of leading Business Intelligence and Data Engineering support teams across multiple diverse data and reporting platforms, both on-premise and in the cloud.

Job Responsibilities:

  • Performance metric reporting and trending, including identifying areas of opportunity, working with other teams to reduce overall incidents and improve client satisfaction, and continuous improvement in general.
  • Leading support staff and vendor leads
  • Scalability analysis and implementation to meet processing windows and functional needs (e.g., scaling up environments to handle growing volume, new data requests, etc.)
  • People and team leadership, including mentoring.
  • Budgeting for improvements, upgrades, enterprise project support (e.g., onboarding new markets, handling new report requests, etc.)
  • Lead BI, EDH, and EDW support teams and processes, including incident management, problem management, ensuring SLA alignment, coordination with technical and business teams, etc.
  • Vendor/partner management, including contract management, budgeting, and SLA measurement/performance monitoring.

Job Requirements:

  • An understanding of large-scale computing solutions, including software design and development, and database architectures.
  • Experience with data integration techniques.
  • 3+ years of experience leading an offshore team in a BI/EDW environment, with responsibilities in reporting, data integrations, and data platform development and support.
  • BS in Computer Science or related field or equivalent experience.
  • 5+ years of experience in Data & Analytics field, including data warehousing.
  • Demonstrable experience with reporting platform and delivering reporting and dashboard solutions.
  • Solid understanding of SQL.
  • 3+ years of experience with Vendor Management and resource management.
  • Solid experience with data platforms
  • 5+ years of experience and knowledge of SDLC and related best practices.
  • 3+ years of experience in support lead role.
  • High level of comfort presenting effectively across internal and external organizations.
  • 3+ years of experience working in an Agile environment with clear understanding of roles and ceremonies.

Job Details:

Company: Tiffany & Co.

Vacancy Type: Full Time

Job Location: Parsippany, NJ, US

Application Deadline: N/A

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