Urban Careers 2023 – Quality Audit Clerk

Website Urban Outfitters

Job Description:

Candidate should be a motivated team player with a positive attitude and possess good organizational and communication skills. Individual should be able to function well in a multi-task environment with attention to detail, and willing to accept new and diverse assignments. Candidate must be able to work with all organizational levels including fellow-employees, customers, and management.

Job Responsibilities:

  • Gather sample products as required and coordinate with QA, Receiving, Rework and Returns Departments as well as Outbound Department to ensure the correct item is being sent to customer.
  • Other duties as assigned by Supervisor/Manager.
  • Promote safety within the department and throughout the facility.
  • Resolve issues using appropriate application(s) and process.
  • Report vendor non-compliance to the appropriate team and/or Home Office Staff
  • Work with Salesforce Console, WM, Island Pacific, Tradestone, Sterling, MTS/POS sites, Outlook e-mail and Microsoft Office applications.
  • Responsible for placing on hold products that do not conform to specifications.
  • Initiate an investigation in the causes of product non-conformance, gathering pertinent information (pictures, screenshots, PO and vendor details etc.) and correcting, as necessary.
  • Ensure all the Salesforce cases/customer complaints are verified, corrected and closed in timely manner maintaining focus on quality standards and customer satisfaction.

Job Requirements:

  • Solid computer skills: Microsoft Office Application, Outlook, Island Pacific, Tradestone, WM Systems, Sterling
  • Good analytical skills (observation, attention to detail, problem solving)
  • Good written and oral communication skills in English are required. Written and oral skills in any other language are a plus.
  • Proactive behavior (take initiatives, makes suggestions, and follows up with limited supervision).
  • Ability to work independently as well as in a team-based environment.

Job Details:

Company: Urban Outfitters

Vacancy Type: Full Time

Job Location: Reno, NV, US

Application Deadline: N/A

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