Urban Outfitters Hiring – Assistant Manager

Website Urban Outfitters

Job Description:

An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.

Job Responsibilities:

  • Develop & Coach: facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
  • Lead by Example: actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
  • Invest in Talent:supports the Store Brand Leader in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
  • Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
  • Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  • Store Operations: supports the store management team by participating in daily opening/closing office procedures and other operational tasks

Job Requirements:

  • Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
  • Customer Experience Management: drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
  • Influence: acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer

Job Details:

Company: Urban Outfitters

Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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