Vodacom Careers Near Me – Customer Acquisition Agent

Website Vodacom

Job Description:

To process applications for credit vetting, activations, and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.

Job Responsibilities:

  • To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
  • To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
  • To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
  • To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
  • To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
  • To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
  • To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
  • To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system

Job Requirements:

  • Delivering Results and Meeting Customer Expectations
  • Grade 12 essential
  • Credit related Diploma desired
  • Extreme Importance
  • And Previous Credit Vetting experience – is essential;
  • 1 year in a call center environment (Credit Vetting) – essential
  • A minimum of 2 years of relevant experience including
  • Persuading and Influencing

Job Details:

Company: Vodacom

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

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