Website Vodacom
Job Description:
To process applications for credit vetting, activations, and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.
Job Responsibilities:
- To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
- To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
- To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
- To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
- To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
- To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
- To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
- To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
Job Requirements:
- Delivering Results and Meeting Customer Expectations
- Grade 12 essential
- Credit related Diploma desired
- Extreme Importance
- And Previous Credit Vetting experience – is essential;
- 1 year in a call center environment (Credit Vetting) – essential
- A minimum of 2 years of relevant experience including
- Persuading and Influencing
Job Details:
Company: Vodacom
Vacancy Type: Full Time
Job Location: Midrand, Gauteng, SA
Application Deadline: N/A
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