Website Vaal University of Technology - VUT

Job Description:

Ensures timely resolution of complex employee and manager enquiries and requests that are escalated mainly vis SHRBP and ER Manager

Job Responsibilities:

Uses case management tools to track the status and progress of employee and manager enquiries, communicating effectively with appropriate parties including SHRBP and HR Consultants
Provides regular status updates to customer, maintains customer contact until the request is resolved and a case has been closed
Reviews and monitors cases to identify trends, potential risk areas, and development opportunities. Using this information, the ER Consultant will work collaboratively with SHRBP, HR
Consultant, and Line Managers to bring cases to resolution and implement training and coaching to improve manager and employee performance and engagement
Uses a professional and customer-focused approach, with excellent verbal and written communication to handle customer enquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports of information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations
Conducts and/or assists with investigations to resolve employment issues, recommends solutions, and assists with the facilitation of resolution

Minimum of 4 years of experience in Employee Relations working within a threetier model of having SHRBP, COE and Transactional services
Project Management experience and skills
National Diploma or bachelor’s degree in Human Resources/Employee Relations or a related field

Company: Vaal University of Technology – VUT

Vacancy Type: Full Time

Job Location: Vanderbijlpark, Gauteng, SA

Application Deadline: N/A

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