
Website Wells Fargo
Job Description:
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Job Responsibilities:
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Escalate questions and issues to more experienced roles
- Complete operational activities while minimizing risks under established policies
- Receive direction from managers and exercises judgment within defined policies and procedures
- Identify information and services to meet customers financial needs
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Job Requirements:
- 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ year of experience interacting with people, demonstrated through work, military, or education
- Cash handling experience
- Ability to interact with integrity and professionalism with customers and team members
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
- Ability to follow policies, procedures, and regulations
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Experience working with others on a team to meet customer needs
- Ability to educate and connect customers to technology and share the value of mobile banking options
Job Details:
Company: Wells Fargo
Vacancy Type: Part Time
Job Location: Scottsdale, AZ, US
Application Deadline: N/A
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