Working at Dexcom – Technical Support Engineer

Website Dexcom

Job Description:

The MDM Technical Support Engineer will drive the support of Dexcom’s Reltio Cloud MDM application and contribute to strategic data project activities that will act as key enablers for our global expansion and enhancing our customer experience.

Job Responsibilities:

  • Reltio Service account setup and maintenance
  • Equally work MDM projects and ongoing support activities
  • Monitor key performance indicators of the MDM solution to ensure data quality and established policies are working as expected
  • Lead user maintenance and setup activities, user role strategy and SSO configuration
  • Ability to analyze and triage API messages as part of ongoing platform support
  • Perform Reltio data extracts supporting data analysis activities
  • Perform Reltio initial data loads and data cleanup working with the Java Data Loader and Console Data Loader
  • Act as designated Reltio support contact and drive Reltio support ticket creation
  • Work closely with data stewardship team ensuring robust data maintenance capabilities and business processes are working appropriately
  • Triage of identified issues across Account source platforms, integration and Reltio MDM
  • Work closely with other IT platform experts to drive resolution of data issues

Job Requirements:

  • Must be a strong team player with excellent oral and written communication skills at both the business and technical level, and able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
  • Familiarity with integrating MDM with any of the following is desired: Salesforce CRM, Marketing Cloud, Commerce Cloud, Oracle ERP, or Oracle Service Cloud
  • Has worked with Agile methodologies such as Scrum, and has ability to write well-structured user stories and participate in agile ceremonies using Jira as the agile tool
  • Kafka and associated ecosystem including Splunk plus microservice architectures are highly desired
  • Knowledge of implementing solutions in the cloud, e.g. GCP, AWS, or Azure
  • Familiarity with Data lakes, ETL, and data analytics, with solutions such as Snowflake, DBT, Snaplogic, and Tableau
  • Exposure to integrations technology such as messaging buses and integration brokers.

Job Details:

Company: Dexcom

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

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