Xcel Energy Employment – Contact Center Representative

Website Xcel Energy

Job Description:

The Customer Contact Representative’s primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact.

Job Responsibilities:

  • Provide technical support to customers.
  • Responds to complex inquiries.
  • Participate in on call rotation required.
  • Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
  • Anticipate the customer’s needs and consults with them by offering solutions and problem solving.
  • Provide high quality customer interaction through multiple channels in a Contact Center environment.
  • Performs other duties as assigned, including work on special projects.

Job Requirements:

  • Bilingual/Spanish experience is a plus.
  • Experience promoting product and services preferred.
  • High School Diploma or equivalent.
  • Minimum 18 months of customer service experience.

Job Details:

Company: Xcel Energy

Vacancy Type: Full Time

Job Location: Pampa, TX, US

Application Deadline: N/A

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