Website Xcel Energy
Job Description:
The Customer Contact Representative’s primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact.
Job Responsibilities:
- Provide technical support to customers.
- Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
- Performs other duties as assigned, including work on special projects.
- Anticipate the customer’s needs and consults with them by offering solutions and problem solving.
- Participate in on call rotation required.
- Provide high quality customer interaction through multiple channels in a Contact Center environment.
- Responds to complex inquiries.
Job Requirements:
- Minimum 18 months of customer service experience.
- Experience promoting product and services preferred.
- High School Diploma or equivalent.
- Bilingual/Spanish experience is a plus.
Job Details:
Company: Xcel Energy
Vacancy Type: Full Time
Job Location: Ironwood, MI, US
Application Deadline: N/A
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